You may simply join MAGPIE and be our family member! Being a member of MAGPIE allows you to gain membership points through our various events.
How to join
Step 1. Click Sign-in button on the right side on the website and click register.
Step 2. Read the ""Terms of Use"", and ""Privacy policy"" before you tick ""I agree""
Step 3. Set your own account and password(Lower case and 4-16 characters of numbers can only be used for your account)
Step 4. Finish!
Shopping guide
[Order guide]
You can place your order as follows.
- Step 1. Log-in (sign-up if needed)
- Step 2. Search for products and add to cart
- Step 3. Fill in an order form (e.g., your name, address, contact numbers)
- Step 4. Select a payment method and make a payment
- Step 5. Once the order has successfully been placed, you will be given an order number.
※ The sold-out items in your shopping cart and wish list may automatically disappear.
[How to check the order list]
Once the payment is completed you will be able to check the order list on [My page].
- On PC: Please click [My page] at the right bottom of the website
- On Mobile: Please open the menu category at the right top of the website and click on [My page].
On [My page] menu click on the [Order list] and you will be able to check all your orders for the last 3 months.
Payment guide
[Payment method]
Following payment methods are available within MAGPIE
1. Paypal
You can either log into your existing PayPal account or pay using a debit or credit card.
2. Eximbay
EXIMBAY is a payment gateway company providing services to online stores that authorize a debit/credit card payment.
[Partial cancellation]
Please be aware that partial cancellation is not available for certain cards once payment is made. In this case, please contact our CS center as we are willing to assist you with full guidance.
Exchange / Return / Refund Policy
We ask you for a careful examination prior to your purchase (e.g. size, color, or etc.)
Any inquiries regarding the products should be made within 14 days from the day the delivery was completed.
※ Please be noted that you should put your order number in returning parcel to make the process faster.
[Exchange / Return due to customers’[change of mind]]
- Please contact our Customer service center within 14 days after receiving your package and send us return tracking number in 3 business days.
- While making an inquiry to our Customer Service Center include the following information to hasten the process
[Name, Order number, product name/code, reason for exchange/ return]
- In case of any exchange due to [change of mind] round-trip shipping cost will have to be borne by a customer.
Conditions of items will be examined once they reach our warehouse.
- In case those items show any signs of use, they will not be accepted for exchange. In case of any return due to [change of mind], the return shipping fee is borne by a customer and the initial shipping fee deductions are applicable according to magpie return policy.
[Exchange / Return policy for defective and wrongly shipped items]
- Please contact our Customer service center within 14 days after receiving your package and send us return tracking number in 3 business days.
- While making an inquiry to our Customer Service Center include the following information to hasten the process:
[Order list, barcode of all the items, a picture of the item, a picture of defect part]
For any exchanges/ returns of defective or wrongly shipped items
the shipping fees will be borne by MAGPIE.
Please kindly pay for return fee in advance as COD cannot be used for international shipping. The amount will be refunded to the customers once parcels are arrived at our inventory and checked by the relative team.
[Missing Items]
- If any of your item(s) is missing in your parcel, please contact our CS team within 14 days from you receive the box. When contacting us, please send us the pictures described below.
(Picture of the box, Picture of all items you received, Order list, pictures of each barcode of the item)
- If confirmed of missing, we will send you the product right away, however, some products may go out-of-stock.
- All the costs related with re-sending will be borne by MAGPIE.
- We sometimes send products seperately for our customers favor. Please double check this on your [My page] whether your order is partially shipped.
[The followings are not eligible for returns/exchange]
- Any items reported after 14 days from the date of receiving
- Any item from which the tags have been removed, regardless of if they were defective on arrival
- Customized or handmade items
- Items having trace of scent, cigarette, perfume, use, wash, or alterations.
- Items that have been damaged intentionally including, but not limited to, lost tags, alterations, washing damages, even if the item was defective upon arrival
- All goods returned without previous notice or in spite of return denial by our CS team will not be accepted
[Refund policy for unclaimed packages]
- In case the customer fails to claim the package and it gets returned to MAGPIE due to [absence of addressee/wrong or insufficient address],
the round-trip shipping fee based on actual shipping fee rate of each courier will be deducted from the refund.
- In some cases, depending on the shipping cost, the parcel may be discarded; those the customers will be held responsible for the loss caused and no refund will be issued.
Return Address
75, Apgujeong-ro 30-gil, Gangnam-gu
Seoul 06025
Membership points policy
*Membership points can be used as cash on the MAGPIE website.